Refund and Returns Policy

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Returns Policy

This does not apply to goods sent out of the UK or to special order items such as Torch Relay Lamps.

Under The Consumer Protection (Distant Selling) Regulations 2000, retail customers may return purchases up to 14 business days after delivery, without reason. The 14 days starts from the day after the day the goods are delivered.

Any request for such a cancellation of contract must be made to us in writing, by post or email. We are unable to accept cancellation requests by telephone.

All returns should be authorised before items are dispatched back to us and should be accompanied by a copy of the original paperwork clearly indicating those items being returned and the reason for their return.

It is the customer’s responsibility to ensure that goods are returned to us securely packaged and arrive undamaged and in the same condition as sold: we are not liable for any returned goods until they are received by us.

The customer will have to arrange for the return of the goods and cover that cost unless the goods were supplied in error by us. The customer will be refunded the standard outwards carriage cost (if applicable), but not the costs of any express delivery service unless the goods were supplied in error by us.

We aim to process refunds within 14 days of receipt of returned goods. Refunds will usually be by the same means as payment but we reserve the right to provide a refund by other means if for any reason we are unable to process a refund by the original means.

We are unable to accept for refund any items which are either customised or built to order, unless they are faulty or if we supplied the goods in error.

This policy does not affect your statutory rights.

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